Shipping policy

1. Order Processing Time

Orders are typically shipped within 48 hours of placement, excluding pre-sale items. If you have ordered a pre-sale item, please refer to the specific estimated shipping date provided. Once your order leaves our warehouse, you will receive an email with tracking confirmation details.

Orders placed before 2:30 pm PST Monday through Friday are usually shipped the same day.

Orders placed after 2:30 pm PST Monday through Friday are typically shipped the next business day.

Orders placed over the weekend are usually processed and shipped the following Monday.

Please note, certain specific dates or holidays may result in increased order volumes and potential delays. If you require expedited shipping, please contact us before placing your order at our customer service team: support@gardepro.com.

2. Shipping Costs

We offer worldwide delivery services. Orders over $50 qualify for free shipping. Orders under $50 are subject to a $5 shipping fee per order.

If delivery services are not available in your area, we recommend consulting GardePro's customer service team for the best solution.

GardePro partners with leading shipping carrier Yunexpress to ensure a smooth shipping experience for you.

3. Delivery Address

Having a complete and accurate delivery address is crucial. Once your order is ready for shipment or has been shipped, we cannot change the delivery address. If a package is returned to us due to incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for correction and charge additional shipping fees for re-delivery.

You must provide a daytime contact phone number for all orders. Occasionally, packages are returned to GardePro due to delivery failures. Please contact GardePro to arrange for re-delivery when carriers return undeliverable packages to us.

4. Delivery Times

Standard shipping times to countries like the USA, Europe, Canada, and Australia typically range from 7-15 natural days, depending on the destination of the order.

If you have any questions regarding delivery times, we recommend contacting GardePro's customer service team directly for accurate delivery estimates.

5. Signature Confirmation

Recipient signature confirmation is required upon parcel receipt. You may use a delivery address different from the billing address (e.g., a work address).

6. Duties and Taxes

Purchases from the GardePro store may be subject to duties and taxes, which vary based on your location's tax policies. We understand tax concerns and provide the following information to assist you:

Depending on local laws and regulations in your country or region, your purchase may incur duties and taxes. Typically, the responsibility for paying these taxes rests with the purchaser, and the specific amount depends on local tax policies and product classification.

Customs policies vary widely from country to country, directly affecting the amount of taxes you may need to pay upon purchase. We advise understanding your local customs policies before making a purchase to avoid unnecessary delays or extra charges.

The purchaser is responsible for paying duties and taxes. If you have any questions or need further assistance regarding potential taxes at the time of purchase, please contact our customer service team. They are dedicated to providing support and negotiating solutions tailored to your specific circumstances to ensure a smooth shopping experience.

7.Shipping Warehouse:

Meisheng Chuanggu Xiagu, No. 10, Longchang Road, District 68, Xin'an Street, Bao'an District, Shenzhen City, Guangdong Province, China

8. Contact Information

For further assistance or any inquiries, please feel free to contact our customer service team.

To inquire about cooperating, please email : hi@gardepro.com

To contact customer service, please email : support@gardepro.com

Hong Kong Office Phone Number: +852-69946170

Shenzhen Office Phone Number: +86-19928703068

Hong Kong business address is: Rm 619b, 6/f, Fortune Comm. Bldg., 362 Sha Tsui Rd, Tsuen Wan, Nt, Hongkong

Shenzhen business address is: Summer Valley, Meisheng Chuanggu Science and Technology Innovation Park, No. 10 Longchang Road, Baoan District, Shenzhen City, Guangdong Province, China

Shipping Warehouse: Meisheng Chuanggu Xiagu, No. 10, Longchang Road, District 68, Xin'an Street, Bao'an District, Shenzhen City, Guangdong Province, China