Privacy policy

This Privacy Policy describes how GardePro (hereinafter referred to as "the Website," "we," "us," or "our") collects, uses, and discloses your personal information when you access, use our services to purchase products, or engage in other forms of communication with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual from whom we collect information pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected information about you over the past 12 months from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes described below, we may also use the information we collect about you to communicate with you, provide services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

Information collected directly from you may include:

• Basic contact information, including your name, address, phone number, email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information, including your username, password, security questions.
• Shopping information, including products viewed, items placed in cart or added to wishlist.
• Customer support information, including information you choose to include in communications with us, such as when messaging through the Services.
• Certain features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information Collected Through Cookies

We also automatically collect certain information ("Usage Data") related to your interactions with the Services. For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including information from vendors and service providers who may collect information on our behalf, such as:

• Companies supporting our website and services, such as Shopify.
• Our payment processors, who collect payment information (such as bank account, credit card, or debit card information, billing address) to process your payments, fulfill your orders, and provide you with the products or services you requested, to fulfill our contracts with you.
• When you visit our website, open or click on emails we send, or interact with our services or advertisements, we or third parties we work with may use online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor for any third-party policies or practices. For more information, please see the "Third Party Websites and Links" section below.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide services to you, to fulfill our contracts with you, including processing your payments, completing your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews. Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications to you by email, SMS, or mail, and displaying advertisements for products or services to you. This may include using your personal information to better customize our website and services and advertisements on our website and other websites. Security and Fraud Prevention. We use your personal information to detect, investigate, or take action to address potential fraud, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately. Communicating with You. We use your personal information to provide customer support to you and improve our services. This is in line with our legitimate interests in responding to you, providing you with effective services, and maintaining business relationships with you.

Cookies

Like many websites, we use cookies on our website. For specific information about the cookies we use, please see here. We use cookies to provide and improve our website and services (including remembering your actions and preferences), to run analytics, and to better understand how users interact with the services. We may also allow third parties and service providers to use cookies on our website to better customize our website and services, products, and advertisements on our website and other websites.

Most web browsers are set to accept cookies by default, but you can choose to delete or reject cookies through browser controls. Please note that deleting or blocking cookies may have a negative impact on your user experience and may cause certain services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These situations may include:

• Disclosing to vendors or other third parties (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping) who perform services on our behalf.
• Sharing with business and marketing partners (including Shopify) to provide services and show you advertisements. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you directly request us or otherwise consent to us sharing certain information with third parties, such as for shipping to you or with your consent through your use of social media widgets or log-in integrations.
• Sharing with our affiliates or within our corporate group for the purpose of successfully operating the business.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@gardepro.com or contact us at RM 619B, 6/F, FORTUNE COMM. BLDG., 362, TSUEN WAN, New Territories Hong Kong SAR.

To inquire about cooperating, please email : hi@gardepro.com

To contact customer service, please send an email : support@gardepro.com

 

Hong Kong Office Phone Number:+852-69946170
Shenzhen Office Phone Number:+86-19928703068

Hong Kong business address is:Rm 619b, 6/f, Fortune Comm. Bldg., 362 Sha Tsui Rd, Tsuen Wan, Nt , Hongkong

Shenzhen business address is: Summer Valley, Meisheng Chuanggu Science and Technology Innovation Park, No. 10 Longchang Road, Baoan District, Shenzhen City, Guangdong Province, China