Payment Policy

1. Accepted Payment Methods

  • Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, American Express, UnionPay, and debit cards. Please enter your card number, expiration date, CVV code, and other necessary information at checkout.
  • PayPal: When selecting PayPal as your payment method, you will be redirected to the PayPal website to complete your transaction. PayPal offers a faster and secure payment experience.
  • Apple Pay: You can use Apple Pay on supported devices. Ensure your Apple Pay is linked to a valid payment card.
  • Google Pay: Google Pay is available on supported devices. Ensure your Google Pay is linked to a valid payment card.

2. Payment Security

  • Encryption Technology: We use SSL encryption technology to ensure the security of your payment information during transmission.
  • Privacy Protection: We strictly protect your payment information and do not disclose it to third parties.
  • Fraud Prevention: Multiple fraud prevention measures are in place to ensure the legality and security of every transaction.

3. Payment Process

  • Select Payment Method: Choose your preferred payment method on the checkout page.
  • Enter Payment Information: Follow prompts to enter required payment details accurately.
  • Complete Payment: Click the "Submit Order" button to process your payment request automatically. Upon successful payment, you will receive an order confirmation email.

4. Handling Payment Failures

Common Reasons for Payment Failure

  • Insufficient credit card balance.
  • Incorrect payment card information.
  • Bank system maintenance or network issues.

Solutions

  • Verify the accuracy of your payment card information.
  • Use another card or payment method.
  • Contact your bank to resolve payment issues.

5. Refund Policy

Please refer to our Refund Policy for more information.

6. Contact Information

To inquire about cooperating, please email: hi@gardepro.com

To contact customer service, please email: support@gardepro.com

Hong Kong Office Phone Number: +852-69946170
Shenzhen Office Phone Number: +86-19928703068

Hong Kong Business Address: Rm 619b, 6/f, Fortune Comm. Bldg., 362 Sha Tsui Rd, Tsuen Wan, NT, Hong Kong

Shenzhen Business Address: Summer Valley, Meisheng Chuanggu Science and Technology Innovation Park, No. 10 Longchang Road, Baoan District, Shenzhen City, Guangdong Province, China