How to locate and solve the disconnection issue?

Step 1: Check the signal strength between the camera and monitor

1) Is the signal too weak for live-streaming?

Check the antenna signal strength indicators in the status bar on the monitor.  If there are only 1-2 vertical bars, the signal is too weak. It is recommended to place the camera closer to the monitor to solve the problem. 

* Note: Please check how many walls or floor-slabs there are between the camera and the monitor. The signal can typically penetrate two concrete walls at most while maintaining good performance.

2) Move the monitor closer (within 3 meters) to the camera in the same room, and check if it is still prone to disconnecting.

If it continues to disconnect, please check the signal indicator:

If the signal strength is lower than three bars even at close range, the device may have a hardware issue. Try Step 3 to change the camera.

If the signal strength is above two bars, try Step 2 to reconnect.

If the camera connects stably nearby, then take the camera across a wall. Check the signal strength again. If it drops lower than 3 bars, it may not be suitable to place the camera there, or you can try changing the camera as per Step 3.

Step 2: Reconnect the camera

Follow the instructions below to remove the disconnected camera and then add it again.

1) Remove the disconnected camera: Press M to enter MENU -> CAMERA MANAGEMENT -> press OK on the camera icon that is disconnected - press OK to remove it.

2) Add the camera: Under the CAMERA MANAGEMENT interface, press OK on the “+” icon, then press the “PAIR” button located under the camera within 30 seconds. Wait for the “Successfully Paired” notification.

Step 3: Change a new camera

We will provide a new and tested working camera for you to exchange. You will need to add the new camera to your monitor following the instructions in Step 2 (Add the camera).

If your problem still cannot be solved, please contact us.