Camera capture no images or videos

1.Camera can't capture images or video

• Reasons for not capture images or video:

  • Low battery: The camera needs to turn on the IR LEDs when working at night, which consumes more power than working during the day. If the voltage is low, it will record shorter videos or not record videos.

  • Error mod: The camera is not programmed to hybrid model.

  • Insufficient SD card memory or file system error:

    • If the SD card memory is insufficient, the camera will not be able to store captured pictures or videos;
    • Incompatibility of the SD card format with the camera may result in videos/pictures captured by the camera not being stored on the SD card, leading the customer to believe that the camera has not captured correctly.

  • Wrong settings of “Operation Hour”: If the operation hour is set, the camera will only work during this time, and it will be on standby at other times.

  • Inappropriate mounting position: The camera is mounted in an unreasonable position, resulting in a small camera trigger range.

  • Camera Sensor Damage: If the camera sensor is damaged, you will not be able to capture any pictures or videos.

• Troubleshooting Steps

  • Please install a fresh set of alkaline or lithium batteries, depending on the camera model.

  • Ensure the camera is set to hybrid model: The camera defaults to hybrid model when it comes out of the factory. If you want to capture images, you need to manually adjust the shooting mode (Menu > Photo or Video > hybrid).

  • Check the SD card capacity, if the storage space capacity is insufficient, delete the data or replace the SD card.

  • Format the SD card: press MENU, and go to ‘Format SD card’ to ensure the SD card working in the right file system.

  • Check if the camera has been set to “Operation Hour” as you expected.

  • Adjust the camera placement:

    1. Mount the camera on a sturdy tree with a diameter of about 6 inches (15 cm). The tree should be a minimum of approximately 16-17 feet (5 metres) from the area to be monitored to ensure proper focus is obtained.
    2. Adjust the height of the camera to be 2.5-3.5 feet (0.75-1 meter) above the ground. This will ensure that the camera can capture the whole body of most animals.
    3. Adjust the camera angle to 0-15 degrees. This will ensure that the camera is facing the area you want to monitor.
    4. If the angle is too large, the shooting distance will be too close and the camera may not be able to focus correctly, resulting in a blurred or unclear shot.
    5. Make sure that the front of the camera is not blocked by any branches, leaves, or other objects. This will ensure that the camera can sense and shoot the animals clearly.
    6. For more detailed test steps refer to:How to lnstall the Camera Properly

  • you can run a motion test:

    1. Please find the option ‘Motion Test’ in the Menu settings.
    2. After entering Motion Test, wait for the 30s and wave your hand in front of the camera to see if the red indicator light of the camera will light up and take pictures. This is to test the camera’s capture ability.
    3. For more detailed test steps refer to:How to test if the camera's motion detection function works

  • If your camera is still unable to take pictures, please let us know if motion detection is working properly and then describe your problem.

2.Camera can't connect to the app