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- 4G module upgrade instructions
- Failed activation solution for GardePro cellular trail camera Pre-installed SIM card
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- How to install a wall mount
- Q1: How to operate in the menu?
- Q10: Where to buy a camera?
- Q11: Will this work on the 5g network or the Wi-Fi network?
- Q12: Can it also connect to your phone?
- Q13: Does the camera part need to be plugged in?
- Q14: Will it block out the white noise machine?
- Q15: Will this camera notify you when there is motion in the room?
- Q16: What does the blinking green light on the baby unit camera mean?
- Q17: What is the resolution of the baby camera and monitor?
- Q18: How will the alarm/alert detection affect the system?
- Q19: How can I set the Sound detection?
- Q2: How to update the baby monitor?
- Q20: If the monitoring screen is not clear at night, the night vision effect is not good?
- Q21: If there exists a whistling/howling phenomenon after opening the monitoring screen?
- Q22: What if the surveillance screen is always black and white, or is it pitch black at night?
- Q23: How to turn on multiple cameras in Patrol/Scan mode?<
- Q24: How to place the camera on the wall?
- Q25: What is the longest connection distance?
- Q26: How to do when the monitor cannot turn on?
- Q27: What do the screen sleep parameters mean?
- Q29: Can I review the video a day before?
- Q3: How to play and stop lullabies?
- Q30: How can I copy the data from the camera to my phone / pc?
- Q31: How can I estimate the wireless communication distance betwwen the monitor and camera ?
- Q4: How to adjust the Speak/Talk volume of a camera?
- Q5: How to adjust the alarm volume of the monitor?
- Q6: How to adjust the lullaby volume of the camera?
- Q7: How to adjust the screen’s brightness?
- Q8: How can i add a new camera to the network?
- Q9: Is this monitor 720p or 1080p?
- Q19: How can I set the Sound detection?
- Q20: If the monitoring screen is not clear at night, the night vision effect is not good?
- Q21: If there exists a whistling/howling phenomenon after opening the monitoring screen?
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- Camera won't power up
- Can an external power source and internal 8 batteries work together?
- Condensate/Fog/moisture on camera lens
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- Resolving "No Firmware Available" Message
- The Camera Date&Time not saved
- The camera leak
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- The tracking camera shows "low voltage"
- Troubleshooting Temperature Display Issues
- When I turn on the camera, the screen just continually flashes white
- Why does the camera show a black and white image instead of color at startup
- Why is it that I turn the camera on but the screen doesn't light up, the screen is black.
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- Solutions to special cases when using the camera
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- GPS Feature Guide
- How to clear GardePro app cache
- How to Download 4G Camera Photos or Videos to Your Phone Gallery
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- How to select all and delete all in app gallery
- How to upgrade the firmware of GardePro trail cameras
- Shared Plan Guide
- Understand the Cellular transfer Settings in the GardePro Mobile App
- Understanding the Basic Settings and Advanced Settings in the GardePro Mobile App
- Video Preview Feature Guide
Resolving "No Firmware Available" Message
If your device displays the message "No firmware available," please follow these troubleshooting steps:
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Reinstall the Battery: First, remove the battery and then reinstall it, ensuring it is securely in place.
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Check the Menu Button: Press the “Menu” button multiple times to ensure it is not stuck in the card slot.
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Provide Order Information: If the issue persists, please send us your order number so we can initiate the warranty process for you.
If your problem still cannot be solved, please contact us.
Updated on 19 Dec 2025
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