Battery life is shorter than expected
Factors Affecting Battery Longevity: Battery Quality: High-quality batteries ensure longer life. Temperature Sensitivity: Cold weather can significantly reduce...
Camera won't power up
1. Make sure that you have installed eight batteries in the battery compartment, filling battery all spaces with no “gaps”. Make sure that the batteries are ins...
Can an external power source and internal 8 batteries work together?
Yes. It can. The camera can accept external power (user-supplied) and work with internal batteries (user-supplied) at the same time. The camera will automatical...
Condensate/Fog/moisture on camera lens
Please try to place the camera on a dry table and dry it with a hairdryer to check whether the moisture will disappear and whether the camera can be used . I...
FAQ about GardePro 8000 mAh Rechargeable Battery Pack
Trail cameras currently compatible with GardePro 8000 mAh Rechargeable Battery Pack include GardePro Trail Camera E6P, E6PCF, EPMB E8P, E8PWF, E8PMB X60P, X60PM...
FAQ about SD Cards
We provide some common SD card related issues that you can refer to according to your specific situation. How to choose a suitable SD card; Inserting the SD...
FAQ on Reducing Trigger Delays / Slow Trigger for Wildlife Trail Camera
Trigger Delay Trigger delay, often referred to as trigger speed, is the interval between when a sensor detects an object and when the camera captures an image...
How to choose the right solar panel for your camera
Regarding the solar panels, GardePro currently has two models that are compatible with different camera models, not to be mixed: SP 300 and SP 350. GardePro's s...
How to reset the password?
For GardePro Models with switch button options "OFF", "ON", and "SET": Press and HOLD the RIGHT key. Move the power switch from the OFF to the SET position. T...
How to use 12V AC/DC Power Adapter for GardePro A3, A3S
Different chargers or converters are required due to the fact that the voltage and frequency of the power supply and the shape of the sockets vary from country...
LED Glass / PIR Sensor Broken
Currently, if the LED glass or PIR Sensor cover of GardePro trail camera is damaged, there are no replacement parts. As long as it does not affect use, you can...
Resolving "No Firmware Available" Message
If your device displays the message "No firmware available," please follow these troubleshooting steps: Reinstall the Battery: First, remove the battery an...
The Camera Date&Time not saved
The common phenomena/causes of time loss include: 1. Replace the battery; (We will continue to optimize the camera and add a capacitor inside the camera to solv...
The camera leak
To ensure that your camera is protected from the intrusion of moisture and humidity, GardePro recommends taking some additional preventive measures. First, avoi...
The camera screen has stripes/lines
Please ask the customer to take a picture of the screen and replace the camera Please send us your full address according to this, I will apply to the compan...
The tracking camera shows "low voltage"
A trail camera usually needs 8 pieces of 1.5V batteries to power it, to ensure long-term operation. If your trail camera shows low battery, there may be several...
Troubleshooting Temperature Display Issues
Understanding the Temperature Display: When using your GardePro camera, you may notice that the temperature displayed is slightly higher than the actual ambien...
When I turn on the camera, the screen just continually flashes white
It may be due to poor battery contact. It is recommended to remove the batteries, wipe both ends of the battery the positive electrode (“flat”) of the battery c...
Why does the camera show a black and white image instead of color at startup
Why Does This Happen? During the use of cameras, many users may encounter a common phenomenon: when the camera is first turned on, the screen displays in black...
Why is it that I turn the camera on but the screen doesn't light up, the screen is black.
The camera is working and needs to wake up the screen: Since the GardePro camera does not light up the screen when it is working, if you want it to light up, cl...
Amazon Replace/Resend the product
Amazon Warranty: One year limited warranty Your GardePro Trail Camera warranty covers your trailcamera for one year after the original purchase date. We warrant...
GardePro T5 trail camera
GardePro T5 is a series of trail cameras exclusively customized for our partner in the USA. It includes three models T5NG, T5WF and T5CF. These cameras are not...
How to assemble the wall mount and install a camera with the wall mount ?
It is very easy to install a wall mounted camera. Step1: Assembly the bracket following the figure or the help video. Step2: Install the wall mount bracket...
How to estimate the wireless communication distance?
Step 1: Specify the maximum open area distance (Dmax) For our B3 baby monitor, the maximum open range is: Dmax = 3000 ft Step 2: Calculate the total attenuati...
How to locate and solve the disconnection issue?
Step 1: Check the signal strength between the camera and monitor 1) Is the signal too weak for live-streaming? Check the antenna signal strength indicators in t...
How to use GardePro A3S ?
Summary: "How to use GardePro A3S" consists of five sections, please refer to your needs: [Video Version] How to use GardePro A3S How to activate GardePro A3S;...
Solutions to special cases when using the camera
Solutions to special cases when using the camera Author: Dylan When I turn on the camera, the screen just continually flashes white It may be due to poor batter...