App will not connect to camera via Wi-Fi/Bluetooth

Please confirm that the camera antenna is installed correctly and securely. Since the Wi-Fi signal emitted by the antenna is directional, you can adjust its direction to ensure the strongest signal in the direction your device is connected to.

- For iOS systems, please turn off Bluetooth first and then turn it on again after 5 seconds. Ensure that Local network, WLAN, and Cellular Data are enabled, as shown in the two photos below.

- Make sure that AD blocking and VPN on your mobile phone are turned off. If you have a VPN connection, delete it. Here's a video demonstrating how to delete a VPN connection (For Android devices only).

Note: If there are multiple Wi-Fi devices nearby, consider changing the Wi-Fi channel on the camera. Follow these steps:

• If the WiFi camera uses 8 AA batteries or GardePro 8000 mAh rechargeable lithium batteries, make sure that the batteries are fully charged. It is recommended to replace the batteries with new ones when the charge level falls below 20%.
• If the camera is powered by an external power supply, such as a DC power supply, please ensure that the DC plug is securely screwed into the camera's power jack. If the contact is poor, it may result in the loss of camera time settings and prevent WiFi connection.

   - Please use the following methods to upload feedback in the app:

     1). Click on the "icon in the upper left corner" of the "Status" page after a failed connection. Click on "Feedback" to provide information.

     2). Describe the problems you encountered and upload screenshots or, preferably, a video. We will analyze the issues with the camera. Please note that the feedback will upload logs, which will not reveal any of your personal information. We will only receive the pictures or videos you upload.

These revisions make the instructions easy to follow and help users troubleshoot camera connection issues effectively.

If your problem still cannot be solved, please contact us.