How to Update Firmware on WiFi Trail Cameras with Built-in Storage

Due to compatibility differences with iPhone 17 models, some WiFi trail cameras may experience Live View issues when connecting to the mobile app.

The camera firmware has been updated to address this issue.

For cameras with built-in storage, this update must be completed using a USB connection to a computer.

Even if you haven’t experienced any issues, you can follow this guide to update your camera.

Please follow the steps below carefully to complete the firmware update.

Supported Models (Built-in Storage)

This guide applies only to the following models with built-in storage:
E6PMB, E8PMB, E9PMB

What You Will Need

• A Windows computer (not compatible with macOS)
• Batteries with sufficient power or a stable external power source
• A USB cable (included in the package)
• The correct firmware file (.img) for your camera model

Step-by-Step Firmware Update Guide

Step 0 — Check Your Current Firmware Version (Very Important)

Installing the wrong firmware version may cause the camera to malfunction.

How to check your firmware version:

1. Power on the camera.
2. Go to MENU → Settings → Version.
3. Check the Firmware Version displayed (V6.xx or V8.xx).

Step 1 — Download the Firmware

1. Download the firmware file that matches your camera model.
2. Save the file to your computer.

Notes:

• The firmware file will be named xxxx.img.
• The .img file is in binary format and cannot be opened — this is normal.
• If your computer shows a warning such as “This file may harm your device”, you can safely ignore it.

This is an official GardePro firmware file used only for camera updates.

Step 2 — Power Off the Camera

1. Turn the camera power switch to OFF.
2. Make sure the camera is fully powered down.

Step 3 — Connect the Camera to Your Computer

1. Connect the camera to your computer using a USB cable.
2. Keep the camera powered OFF at this stage.

Step 4 — Enter Firmware Copy Mode

1. Press and hold the MENU button.
2. While holding MENU, move the power switch from OFF → ON.
3. The camera screen will display: “Please copy the firmware file to internal memory. After copying the firmware, press Ok”
4. Release the MENU button.

Step 5 — Copy the Firmware File

1. On your computer, open the camera’s built-in SD card storage.
2. Copy the downloaded xxxx.img file directly to the root directory.

Notes:

• Do not rename the file.
• Do not place it inside any folder.
• The file cannot be opened — just copy or move it to the camera storage.

Step 6 — Start the Firmware Upgrade

1. After the firmware file has been copied, press the OK button on the camera.
2. The camera will automatically begin the firmware upgrade process.

⚠️ Do not power off the camera or disconnect the USB cable during the upgrade.

Step 7 — Confirm the Firmware Version

1. Once the upgrade is complete, the camera will automatically restart and power on.
2. After the camera has restarted, unplug the USB cable.
3. Go to MENU → Settings → Version.
4. Confirm the firmware version: V6.2.149 or V8.2.149, matching your camera’s original firmware (V6 or V8).

Important Notes

• Ensure the camera has sufficient power before starting the upgrade.
• Do not turn off the camera, remove batteries, or disconnect power during the update.
• Installing incorrect firmware may cause the camera to malfunction.
• This guide applies only to built-in storage models. If your camera uses a removable SD card, please click here to view the SD card firmware update guide.

Need More Help?

If you encounter any issues during the update, we’re here to help.

Please contact our support team: support@gardepro.com

Thank you for your patience and support. We truly appreciate you being a GardePro customer.