How to cancel or remove a data plan?

You can manage your data plan at any time in the app. If you no longer need a camera in your plan, you can remove it easily. We recommend making changes close to the end of your billing cycle to make the most of your remaining quota.

To remove a camera:

First, open the GardePro Mobile App, then switch to the Plans tab.

In the Plans page, long-press the camera you want to remove. A confirmation window will appear - confirm to remove it from the subscription.

Once removed, the camera will stop being billed under the plan.

Please note:

Subscription changes take effect immediately.
Any unused time or remaining quota will not be refunded.

If you are using a shared plan:

The remaining quota will be recalculated automatically after a camera is removed.
If one camera has used more than its share, it may affect the remaining balance of other cameras in the same plan.

Example:
If you have two cameras under a Standard Monthly Plan with a total quota of 3,000 photos:

Camera A uses 100 photos
Camera B uses 2,000 photos

Your remaining balance will show as 900 / 3,000.

If you remove Camera B from the plan, the total quota will be adjusted, and the new balance becomes 900 / 1,500.

If your problem still cannot be solved, please contact us.