Looking for Help?

Find answers to your questions

What Should I Do if My Hub Goes Offline After a Power Outage?

Table of Contents

  1. Check the Power and Network Connection
  2. Restart the Hub
  3. Re-pair the Hub (If Needed)
  4. Factory Reset (Only If the Issue Persists)

If your Hub goes offline after a sudden power outage, please follow these troubleshooting steps:

Check the Power and Network Connection

  • Make sure the Hub is powered on and the indicator light is working normally.
  • Check the Ethernet cable connection between your router’s LAN port and the Hub’s PoE LAN port.
  • Unplug the Ethernet cable and connect it to a computer to confirm whether the network connection works properly.

Restart the Hub

Disconnect the Hub from power, wait a few seconds, and then reconnect it.

Wait for the Hub to restart and check whether it comes back online.

Re-pair the Hub (If Needed)

If the Hub is still offline:

  • Unbind the Hub from the GardePro Link App.
  • Pair the Hub with the app again.

Factory Reset (Only If the Issue Persists)

If the Hub still cannot connect:

  • Use an ejector pin to press and hold the Reset button for about 15 seconds.
  • Release the button when the indicator light starts flashing rapidly.
  • Pair the Hub again through the GardePro Link App.

If your problem still cannot be solved, please contact us.

Updated on 05 Sep 2026

What Do the Hub Indicator Lights Mean During Troubleshooting?
What should I do if R3 Pro is stuck at 98% during firmware update?