Return shipping costs & conditions

Who pays for return shipping?

Return shipping is typically borne by the customer — we do not provide prepaid return labels.

**Please note we do not offer return‑shipping insurance. Our free shipping only covers the initial outbound delivery to you. Returns via our overseas warehouse involve complicated cross‑regional handling, so return‑related fees will be assessed on a case‑by‑case basis.**

However, if the return is due to a quality issue or our error, we will reimburse your return shipping fee within 3–5 business days after our warehouse receives the returned item. We recommend using a tracked, insured shipping service for returns.

Where should I send my return, and how long do refunds take?

Contact support@gardepro.com first — our team will provide the return address for your region (US returns: Saint Albans, NY; EU returns: Frankfurt, Germany; customers in Canada, Australia, and other regions should contact us for a tailored solution). Refunds are processed within 10 business days after the returned item passes inspection, though your bank may take additional time to post the funds. Note: unsolicited returns are not accepted.