Why Is My Live Cellular Camera Showing Offline?

GardePro Live Cellular Cameras, including X66 Series, X70 Series, X80 Series, and other models that support Live functions, may show as Offline for different reasons depending on whether the camera is a SIM-Locked or SIM-Free model.

Before troubleshooting, please check the cellular coverage at the camera location:

• Check whether your phone has cellular signal in the same location.
• If your phone also has no signal, the camera may not be able to connect to the cellular network in that area.

1. SIM-Locked Models

Please check the following first:

• Whether your cellular subscription is still active.
• Whether your data plan has sufficient data remaining.

If your subscription is active and sufficient data is available, please contact the GardePro Support Team for further troubleshooting.

2. SIM-Free Models

For SIM-Free models, please first check the SIM card:

• Is the SIM card active and valid?
• Does the SIM card have sufficient mobile data available?
• Does the SIM card support the network bands used by the camera?

Test the SIM Card

A simple way to check whether the SIM card is working properly:

• Remove the SIM card from the camera.
• Insert the SIM card into a mobile phone.
• Enable mobile data and check whether the phone can access the Internet normally.

If the phone cannot access the Internet:

The issue is likely related to the SIM card, mobile data service, or carrier settings.

If the phone can access the Internet normally:

The SIM card is likely working correctly. The issue may be related to the camera’s cellular connection or configuration.

In this case:

• Open Cellular Info on the camera.
• Take a clear photo of the displayed information.
• Send it to the GardePro Support Team for further troubleshooting.

Important Note

A camera showing Offline does not always mean the cellular signal is weak.

For SIM-Free models, testing the SIM card separately helps determine whether the issue is caused by:

• The SIM card or mobile data service;
• Cellular network conditions;
• The camera’s cellular module or settings.

If your problem still cannot be solved, please contact us.