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Can I get a price adjustment for the wrong subscription purchase?

I purchased the wrong shared subscription and missed the discounted price. Am I eligible for an adjustment?

1. Unused subscription: Submit your order information to customer support to cancel the incorrect shared plan. Then repurchase the correct bundle and apply the valid discount.

2. Partially used subscription: Our customer service team will calculate the remaining valid period and either help switch your plan or refund the price difference. Processing takes approximately 1–2 business days.

 

If your problem still cannot be solved, please contact us.

Updated on 08 Aug 2026

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