Why won’t my app connect to my WiFi trail camera?

If your phone cannot connect to the WiFi trail camera, follow the steps below.

Most connection issues can be resolved easily with these checks.

Video Guide

We provide a connection video tutorial for all GardePro WiFi cameras.

Note: Connection distance varies by model. Please refer to the Connection Range by Model table.

How Connection Works

GardePro WiFi cameras use a dual-connection system:

• Bluetooth – for pairing and discovering the camera
• 2.4GHz WiFi – for fast photo/video transfer and live view

👉 Bluetooth must connect first before WiFi can work.

Connection Range by Model

* Measured in open areas with no obstacles

⚠️ Walls, metal doors, glass, and trees can significantly reduce range

Step-by-Step Troubleshooting

Check the Camera

Make sure:

• The camera is turned ON
• WiFi is enabled in the camera menu
• Antennas are properly installed and tightened
• Battery level is above 20%, Low battery or unsuitable batteries (such as NiMH rechargeable batteries 1.2V) may prevent Wi-Fi connection.
• The camera date & time are correct

👉 Low battery, Incorrect or lost timemay cause connection failure

👉 For cameras powered by 8 AA batteries

• we do NOT recommend using rechargeable batteries, such as eight 1.2V NiMH rechargeable batteries. Their lower voltage, faster voltage drop, unstable performance in cold temperatures, and faster capacity degradation may require more frequent recharging and can cause the camera to operate inconsistently.
• For the best performance and user experience, we recommend using high-quality non-rechargeable batteries, such as Energizer lithium batteries or Duracell alkaline batteries.
• For even greater convenience and a more reliable outdoor power solution, you can also use the SP350 Solar Panel as an external power source for your camera.

Check Distance & Environment

• Move closer to the camera
• Avoid obstacles (walls, metal, glass, etc.)
• Test in an open area if possible

👉 Being too far away is the most common issue

Check Your Phone Settings

Make sure:

• You are using the latest GardePro Mobile App
• WiFi and Bluetooth are turned ON
• The app has permissions for:
  • Location - used to determine the distance between the app and the camera
  • Bluetooth - used to connect to the camera

Turn Off Interference (Very Important)

Please disable:

• VPN (must be OFF)
• Ad blockers (e.g., AdGuard)

👉 These apps may block the connection.Here's a video demonstrating how to delete a VPN connection (For Android devices only).

For iPhone Users

Go to:

Settings → GardePro App, and make sure:

• ✅ Local Network is ON
• ✅ WLAN is ON
• ✅ Cellular Data is ON

As shown in the image below

Then try:

• Turn Bluetooth OFF → wait 5 seconds → turn it back ON
• Or restart your phone

WiFi channel interference

If there are multiple Wi-Fi devices nearby, consider changing the Wi-Fi channel on the camera. Follow these steps:

• Go to the camera settings and find WiFi Settings
• Make sure WiFi is set to ON, then press OK
• Select a channel (CH1–CH11)
• After changing the channel, try reconnecting again

👉 If the connection is still unstable, try a different channel until you find the best one.

Other Possible Reasons

If the issue persists, it could be:

• Outdated camera firmware
• WiFi channel interference (too many nearby networks)
• Device compatibility issues

👉 Please contact support for further help

Try These Quick Fixes

If it still doesn’t work:

• Turn Bluetooth OFF and ON again
• Restart your phone
• Restart the camera
• Reconnect in the app

Still Need Help?

If none of the above works:

• Contact our support team
• Or send feedback through the app

Send Feedback via App:

You can also send us feedback - our support team will contact you to help resolve the issue faster. Please note that the feedback will upload logs, which will not reveal any of your personal information.

Steps:

• After connection fails
• Tap the icon in the upper-left corner of the Cameras page
• Tap Feedback

Please include:

• A brief description
• Screenshots or a video (very helpful)