Looking for Help?

Find answers to your questions

Why Does My Cellular Trail Camera Show an X Instead of a Signal Bar?

Table of Contents

  1. No Cellular Signal at the Current Location
  2. SIM Card Has Been Deactivated
  3. Note:

If your cellular trail camera displays an X instead of signal bars, it means the camera is currently unable to connect to the cellular network.

This may happen for the following reasons:

No Cellular Signal at the Current Location

The camera may be installed in an area with no available cellular coverage or weak signal conditions.

Try the following:

  • Move the camera to another location with better cellular coverage.
  • Restart the camera and check whether the signal status changes.

SIM Card Has Been Deactivated

In some cases, the SIM card may be deactivated, for example, after a long period of inactivity.

To reactivate the SIM card:

  • Contact the GardePro Support Team.
  • Provide your camera's Modem ID.
  • Our support team will help reactivate the SIM card.
  • Restart the camera after activation.

After restarting, your camera should reconnect to the cellular network.

Note:

If the camera still shows an X after trying the steps above, please contact GardePro Support for further assistance.

 

If your problem still cannot be solved, please contact us.

Updated on 28 Aug 2026

What Happens to My Subscription if My 4G Cellular Camera Is Stolen?
Can I Transfer My Cellular Data Plan to a New Camera?