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What Should I Do If My Camera Is Still Offline After Activation?

Table of Contents

  1. Check the Cellular Signal
  2. Restart the Camera
  3. Refresh the Camera Status
  4. Still Offline?

If your camera has been successfully added and activated in the GardePro Mobile App but still shows as offline, while the camera screen displays “Press OK to display QR code. Please scan in the App,” try the following steps.

Check the Cellular Signal

Make sure the camera is installed in an area with sufficient cellular coverage. A weak signal may prevent the camera from connecting to the network or uploading data successfully.

Restart the Camera

Turn off the camera, wait a few seconds, and turn it back on. Allow a few minutes for the camera to reconnect to the cellular network.

Refresh the Camera Status

Open the GardePro Mobile App and refresh the device status to check whether the camera is online.

Still Offline?

If the issue persists after restarting the camera and moving it to an area with stronger cellular coverage, please contact our support team for further assistance.

 

If your problem still cannot be solved, please contact us.

Updated on 19 Oct 2026

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