Why am I not receiving the verification code email during registration or sign-in?

If you haven't received the verification code email, please check the following troubleshooting steps:

1. Check Your Spam/Junk Folder

Check your Spam, Junk, or Promotions folder, as system-generated emails may occasionally be misfiltered by your email provider.

2. Use a Public Email Provider (Recommended)

If you are using a custom or corporate domain email (e.g., @yourcompany.com), your company's security firewall or mail server may automatically block system emails.

Recommendation: We strongly advise registering with a standard public email service (such as Gmail, Outlook, Yahoo, or iCloud) to ensure smooth delivery.

3. Verify Your Email Address

Double-check that your email address was entered correctly, with no typos or trailing spaces.

4. Wait a Moment Before Resending

Due to network delays, delivery may take 1–2 minutes. Please wait briefly before tapping "Resend Code", and avoid pressing the button repeatedly.

Still Need Help?

If you have tried the steps above (including switching to a public email) and still cannot receive the code, please contact GardePro Customer Support with your registered email address for assistance.

If your problem still cannot be solved, please contact us.