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What Should I Do if the Link 1.0 Hub Firmware Update Fails at 100%?

If the firmware update reaches 100% but then fails, the firmware package may have been downloaded successfully but encountered an error during the installation process.

Please follow these steps:

Power-cycle the Hub

  • Unplug the Ethernet cable from the Hub.
  • Wait about 30 seconds.
  • Reconnect the Ethernet cable to restore power.
  • Wait for the Hub to fully restart.

Reset and Re-pair the Hub

If the update still fails:

  • Perform a factory reset on the Hub.
  • Remove or unbind the Hub from the GardePro Link App.
  • Add the Hub to the app again.
  • Try the firmware update once more.

Contact GardePro Support

If the firmware update still fails after following the steps above, please contact the GardePro Support Team and provide a video showing the entire process, starting from the Hub reset and continuing until the firmware update failure message appears in the app.

Our support team will review the information and help you determine the cause and provide the appropriate solution.

If your problem still cannot be solved, please contact us.

Updated on 05 Sep 2026

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