How to Fix Photo Upload Issues or a Software Version Error on Your GardePro X60PMB Trail Camera

X60PMB-DXA cellular trail cameras may experience issues uploading photos to the GardePro app.

If your camera is no longer sending photos, or displays the following message when powered on:

“The software version is not suitable, please upgrade the software of v6.”

A manual firmware update using an SD card is required to restore normal operation.

We’ve prepared firmware packages and step-by-step instructions for X60PMB-DXA.

Important: This firmware update applies only to V6 versions of the models listed above. If your camera does not display the message “The software version is not suitable, please upgrade the software of v6.” when powered on, no firmware update is needed.

Please follow the instructions below and use only the firmware package confirmed for your exact camera model. If you’re unsure which package to use, contact our support team at support@gardepro.com before updating.

What You Will Need

• A Windows computer (not compatible with macOS)
• Batteries with sufficient power or a stable external power source
• A USB cable (included in the package)
• The correct firmware file (.img) for your camera model

Step-by-Step Firmware Update Guide

Step 1 — Download the Firmware

1. Download the firmware file that matches your camera model.
2. Save the file to your computer.

Notes:

• The firmware file will be named xxxx.img.
• The .img file is in binary format and cannot be opened — this is normal.
• If your computer shows a warning such as “This file may harm your device”, you can safely ignore it.

This is an official GardePro firmware file used only for camera updates.

Step 2 — Power Off the Camera

1. Turn the camera power switch to OFF.
2. Make sure the camera is fully powered down.

Step 3 — Connect the Camera to Your Computer

1. Connect the camera to your computer using a USB cable.
2. Keep the camera powered OFF at this stage.

Step 4 — Enter Firmware Copy Mode

1. Press and hold the MENU button.
2. While holding MENU, move the power switch from OFF → ON.
3. The camera screen will display: “Please copy the firmware file to internal memory. After copying the firmware, press Ok”
4. Release the MENU button.

Step 5 — Copy the Firmware File

1. On your computer, open the camera’s built-in SD card storage.
2. Copy the downloaded xxxx.img file directly to the root directory.

Notes:

• Do not rename the file.
• Do not place it inside any folder.
• The file cannot be opened — just copy or move it to the camera storage.

Step 6 — Start the Firmware Upgrade

1. After the firmware file has been copied, press the OK button on the camera.
2. The camera will automatically begin the firmware upgrade process.

⚠️ Do not power off the camera or disconnect the USB cable during the upgrade.

Step 7 — Confirm the Firmware Version

1. Once the upgrade is complete, the camera will automatically restart and power on.
2. After the camera has restarted, unplug the USB cable.
3. Go to MENU → Settings → Version.
4. Confirm the firmware version: V6.2.158.

Important Notes

• Ensure the camera has sufficient power before starting the upgrade.
• Do not turn off the camera, remove batteries, or disconnect power during the update.
• Installing incorrect firmware may cause the camera to malfunction.
• This guide applies only to X60PMB-DXA models. 

Need More Help?

If you encounter any issues during the update, we’re here to help.

Please contact our support team: support@gardepro.com

Thank you for your patience and support. We truly appreciate you being a GardePro customer.